Returns Information

Whilst our team is working hard to ensure your return is processed as soon as possible please allow an additional 5 - 7 business days for this. We appreciate your patience and understanding during this time. 

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit if the item/s are returned to us within 30 days from the date of purchase, this resolution applies if;

  • The item does not fit you,
  • You are not satisfied with the quality,
  • Or, you have simply changed your mind.

Please be advised this resolution is subject to change once it has passed quality control via the returns team at our warehouse provided that: 

  • The item is unworn and in original condition with all the tags still attached
  • The item has absolutely no marks or stains (including makeup and spray tan)
  • The item has hygiene stickers still in place (Bodysuits and Swimwear)
  • The item is returned to us within 30 days from delivery date
  • The item does not have any odour (including deodorant, perfume, body odour or washing powder)
  • A receipt and proof of purchase is available

We Are Lucro reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by We Are Lucro.

NEED TO RETURN YOUR ORDER? 

All return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team. 

If you are returning from REST OF THE WORLD or cannot locate your country on the list please contact our team at contact@wearelucro.com with your return enquiry for instructions. 

All returns must be made within 30 days of order date, unless otherwise specified by one of our customer service team members.

STORE CREDITS

A We Are Lucro store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! Store Credits are valid for 24 months.

If there has been a discrepancy in your credit(s) please contact us at contact@wearelucro.com with your order number and a brief explanation for further assistance.